A "knock-and-talk” is an informal communication method used by many community support organizations to meet people in their home or yard and open dialogue between outreach workers and residents. Managers and front-line staff will learn from this information and the accompanying activities how to initiate contact, focus the conversation on the needs of the residents and their neighborhood, and build cooperative relationships. Taking these types of steps to open the lines of communication will provide greater insight into neighborhood residents’ personal views and experiences and allow for a bottom up approach to working with the community.

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