An effective communication system promotes an easy exchange and flow of information. Head Start and Early Head Start programs are more effective when there is dialog between parents, staff, governing bodies, delegate agencies, and community groups.

The information and resources are related to the subjects listed below:

Communication Systems
Effective communication systems are important for providing quality services to children and families. Resources related to communications between families, staff, and community supporters include tips on conducting effective meetings and ways to integrate technology processes.

Conflict Management
Conflict is a natural process within any organization. Additional information on conflict management includes articles and tip sheets which cover conflict management strategies and processes.

Knowledge Management
There are many definitions and dimensions to knowledge management. Included in this section are articles, checklists and a variety of other resources for communication systems.

Management Systems
What is expected of Head Start programs in management systems? Included in this section are resources that give fresh approaches to the design and implementation of systems for program planning, communication, record-keeping, reporting, and program self-assessment.

Performance Management
Following the signing of the Government Performance and Results Act (GPRA) in 1993, all federally-funded programs are now required to improve their performance and accountability. Included in this section are reliable methods to measure program effectiveness and resources to track child outcomes and performance measurement.

Policies and Procedures*
Communication comes in many forms, such as informal and formal, written and face-to-face, and verbal and non-verbal. This section includes examples of policies and procedures and tips on what is required to run a successful program.

Record-keeping Systems
Head Start programs need to establish and maintain accurate and current information to individualize program services for children and families. A well-documented record-keeping system enables Head Start and Early Head Start programs to provide continuity and improved quality of individualized services for families. This section includes resources on how to set up an effective record-keeping system and a variety of other helpful tips.

Reporting Systems
Grantee and delegate agencies also need to establish and maintain efficient and effective reporting systems. The Office of Head Start and the regional offices require reports of your agency's financial status and program information. This section also includes the annual Program Information Report (PIR) and financial status reports, such as the SF-269.

*Coming soon