Grantees and delegate agencies will find this resource useful when documenting volunteer services. An agency's volunteer services should be documented similarly as for its employees, including time and attendance records or activity sheets.

Volunteer recruitment focuses on attracting volunteers using recruitment strategies, processes, and recruiting for diversity. Grantees will find this information useful when choosing strategies to recruit volunteers for their programs.

Policies and Procedures for developing a volunteer program cover steps and procedures to be accomplished before a volunteer starts in an organization. Grantees will find this information useful when developing policies and procedures that govern the management of volunteers. Clarifying the need for volunteers, developing goals and objectives, and writing position/task descriptions are some of the preliminary tasks.

Volunteers must be covered against liability insurance to the same extent as staff that perform similar tasks. This information outlined in this policy will be a benefit to grantees and delegate agencies when making decisions about insurance coverage.

Best practices for developing volunteer programs in this article include: mission statement, vision statement, needs assessment, goals and objectives, budgets, and position description. Grantees challenged to meet their required in-kind may find this information useful.