Getting Started...Planning, Implementing and Evaluating Culturally and Linguistically Competent Service Delivery Systems for Children with Special Health Needs and Their Families

Implications for Policy Makers and Administrators

This guide defines cultural and linguistic competence and provides a checklist to help organizations support and deliver services to children with special health care needs and their families. Although the title of the document indicates it is for systems for children with special needs, members of grantee Boards of Directors, executive directors, directors, and coordinators will find the information useful for working with culturally and linguistically diverse children and families.

 

This checklist was developed by the National Center for Cultural Competence (NCCC). It is one in a series designed to assist organizations and systems of care to develop policies, structures and practices that support cultural and linguistic competence. This checklist focuses on systems of care and organizations concerned with the delivery of services and supports to children with special health care needs and their families. It is also designed to assist the Maternal and Child Health Bureau, Health Resources and Services Administration, U.S. Department of Health & Human Services to achieve its vision “…to shape a future America in which: there is equal access for all to quality health care in a supportive, culturally competent environment, which is family-centered and community based; and health disparities by racial, ethnic and social status have been eliminated.”

Nationally, systems of care and organizations are attempting to respond effectively to the needs of individuals from culturally and linguistically diverse groups. There is no one method for getting started on the journey towards cultural and linguistic competency—at either the individual or system level. Organizations may embark on this journey at different points of departure with different estimated times of arrival for achieving specific goals and outcomes. Health care, mental health and human service organizations are at various stages along the cultural competence continuum. Similarly their personnel have different levels of awareness, knowledge and skills related to cultural and linguistic competence. Few organizations or systems of care have evolved to a degree of proficiency in which cultural and linguistic competency is infused at all levels—policy, administration, practice/service delivery and consumer. This checklist provides guidance for getting started. Full text »[PDF, 126KB]

Getting Started...Planning, Implementing and Evaluating Culturally and Linguistically Competent Service Delivery Systems for Children with Special Health Needs and Their Families: Implications for Policy Makers and Administrators. Goode, Tawara.  National Center for Cultural Competence. 2003. English [PDF, 126KB]

Last Reviewed: July 2009

Last Updated: November 13, 2014