Exercises for "Left Behind"

David is a bus mechanic who hears crying from a nearby parked bus. He looks inside to see young Olga with tears streaming down her face. Opening the bus, David comforts Olga and carries her to the front office. Olga is calmed by the attention of the Head Start staff. Someone determines that she is on the roster for a 10:00 a.m. classroom and has been in the bus for over two hours. She has missed breakfast and the opening session for the day.

Define the problem

  • What is the immediate problem facing Olga?
  • What is the immediate problem facing the bus driver/bus monitor?
  • What is the immediate problem facing the Head Start agency?

Generate data about the problem

  • What do we need to know about Olga?
  • What do we need to know about the bus driver/bus monitor?
  • What do we need to know about the Head Start agency's relationship with the community?

Generate ideas/alternate courses of action

  • How can agency personnel communicate with Olga in this state? What might they say?
  • When and how should the parents be notified about this situation?
  • What can the agency do from a Public Relations perspective at this point?
  • What are some options as far as agency personnel issues at this point?

Choose among the alternate solutions

  • What are some of the pros and cons for the responses to the previous question?
  • What would be the best course of action to take when presented with this situation? Why?

Implement the solution or decision

  • Assume that this scenario has played out as written; write a conclusion that demonstrates an appropriate response on the part of the bus driver/bus monitor and other agency personnel.
  • Who might be a resource within the program that could help brainstorm potential solutions on how to handle some of these problems?
  • What sort of training is necessary to prepare transportation staff to deal with similar situations in the future?

Return to List of Scenarios

Last Reviewed: April 2010

Last Updated: November 13, 2014