Exercises for "Parents Fighting"

Jennifer is driving her bus route at the end of the day and is pulling up to Alberto's drop-off point. Alberto's parents, who are separated, are both there at the stop to pick up Alberto. They are clearly involved in a loud verbal altercation, and the remaining children on the bus are beginning to notice the two adults. Alberto sinks down in his child safety restraint system and looks at the floor as the bus comes to a stop in front of the two adults.

Define the problem

  • What is the immediate problem facing Jennifer, the bus driver?
  • What are some of the problems that might be facing Alberto?
  • How might this situation cause discomfort for other children on the bus?

Generate data about the problem

  • What do we need to know about Alberto in this situation?
  • What do we need to know about the relationship between Alberto's parents?
  • What other information about this situation would be useful to Jennifer as the bus driver?

Generate ideas/alternate courses of action

  • What are some different ways that this situation can be resolved?
  • What are some things that the bus monitor can say to Alberto to comfort him?
  • How can the bus monitor/bus driver address this situation with the other children on the bus?

Choose among the alternate solutions

  • What are some of the pros and cons for the responses to the previous question?
  • What would be the best course of action to take when presented with this situation? Why?

Implement the solution or decision

  • Assume that this scenario has played out as written; write a conclusion that demonstrates an appropriate response on the part of the bus driver/bus monitor and other agency personnel.
  • Who might be a resource within the program that could help brainstorm potential solutions on how to handle some of these problems?
  • What sort of training is necessary to prepare transportation staff to deal with similar situations in the future?

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Last Reviewed: April 2010

Last Updated: November 13, 2014