Exercises for "Personal Items on the Bus"

It is late afternoon, and the bus is on its final run of the day. Each child boards the bus gripping several pieces of paper. At the first stop, Jesus grabs his papers to exit the bus. A nearby child, Donna, shrieks, "My picture's gone! Jesus took it!" Jesus says, "This one's mine. My name's on it." The bus monitor says, "Donna, that's his picture. It has his name on it. Where is your picture?" Donna begins to cry loudly and is persistent that Jesus has taken her picture.

Define the problem

  • What is the immediate problem facing Donna?
  • What is the immediate problem facing the bus monitor?
  • Is it likely that Donna's parent or guardian will perceive a problem here? Why?

Generate data about the problem

  • What would we need to know about the agency's policy regarding bringing home personal items?
  • What do we need to know about Donna?
  • What do we need to know about the communication between the teachers and the transportation staff?

Generate ideas/alternate courses of action

  • What are some different ways to resolve this situation?
  • How can such a situation be avoided in the first place?

Choose among the alternate solutions

  • What are some of the pros and cons for the responses to the previous question?
  • What would be the best course of action to take when presented with this situation? Why?

Implement the solution or decision

  • Assume that this scenario has played out as written; write a conclusion that demonstrates an appropriate response on the part of the bus driver/bus monitor and other agency personnel.
  • Who might be a resource within the program that could help brainstorm potential solutions on how to handle some of these problems?
  • What sort of training is necessary to prepare transportation staff to deal with similar situations in the future?

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Last Reviewed: April 2010

Last Updated: November 13, 2014