Exercises for "Where's the Monitor?"

Diego, the bus driver, has completed his pre-trip inspection and is waiting for the bus monitor to arrive. It is past time for the bus route to begin. Diego calls the bus monitor at her home, but there is no answer. Diego sees Oscar, a mechanic. Oscar hasn't had any training as a bus monitor but is available.

Define the problem

  • What is the immediate problem facing Diego?
  • What is the problem facing the agency?
  • What is the problem facing the parents and children waiting for the bus?

Generate data about the problem

  • What do we need to know about the bus monitor?
  • What do we need to know about this agency's policy regarding back-up bus monitors?
  • What do we need to know about Oscar?

Generate ideas/alternate courses of action

  • Should Diego use Oscar as a bus monitor? Why or why not?
  • Should Diego cancel or postpone the morning bus pick-up? Why or why not? What will be the consequences of that decision?
  • How can this agency inform parents about a potential delay or cancellation for this bus route?

Choose among the alternate solutions

  • What are some of the pros and cons for the responses to the previous question?
  • What would be the best course of action to take when presented with this situation? Why?

Implement the solution or decision

  • Assume that this scenario has played out as written; write a conclusion that demonstrates an appropriate response on the part of the bus driver/bus monitor and other agency personnel.
  • Who might be a resource within the program that could help brainstorm potential solutions on how to handle some of these problems?
  • What sort of training is necessary to prepare transportation staff to deal with similar situations in the future?

Return to List of Scenarios

Last Reviewed: April 2010

Last Updated: November 13, 2014