Exercises for "Unwelcome Passenger"
People are avoiding eye contact with a large man on the street corner. He is flexing his arms and opening and closing his fists. It is easy to see that he is breathing hard and nervously looking over his shoulder. A Head Start bus filled with children comes down the street. It begins to slow down as the light turns yellow. The bus driver stops the bus when the light turns red. Now, the man steps off the curb. He moves quickly and lunges at the bus using his body to push with great force into the door.
Define the problem
- What is the immediate problem facing the bus driver?
- Are there any additional problems facing the bus monitor?
- What are the problems facing the children on the bus?
Generate data about the problem
- What do we need to know about the bus driver in this situation?
- What do we need to know about the threatening individual?
- What do we need to know about the children currently riding the bus?
Generate ideas/alternate courses of action
- What are some different ways to resolve this situation?
- How can the bus driver and bus monitor prepare children for a potential conflict situation?
- How can an agency prepare transportation staff to handle such situations, specifically communicating with children?
Choose among the alternate solutions
- What are some of the pros and cons for the responses to the previous question?
- What would be the best course of action to take when presented with this situation? Why?
Implement the solution or decision
- Assume that this scenario has played out as written; write a conclusion that demonstrates an appropriate response on the part of the bus driver/bus monitor and other agency personnel.
- Who might be a resource within the program that could help brainstorm potential solutions on how to handle some of these problems?
- What sort of training is necessary to prepare transportation staff to deal with similar situations in the future?
Last Reviewed: April 2010
Last Updated: November 13, 2014